I was extremely disappointed yet again. I really do support our local businesses but after today I don't think me or my work will go to these folx again.
I called them around 5pm (April 11) for 2 batches (12) Bannock and 1 batch (6) of gluten free. At first I was told that the baker was going to come back in 5mins (after the first call) then start the Bannock.
- which was all good for us anyways, I was told it would be ready at 5:40pm.
I called at 5:40pm and the guy told me the baker just arrived and was going to start baking then told me the gluten free option wasn't available anymore. 🙃 I pointed him out what he told me from the first call and the caller was gaslighting me saying the baker was out for an hour instead.
I then called an hour later and was put on hold for 15mins. Then I hung up and I called them back 4 times and no one picked up.
It was 7pm so I drove to the business and found out they were about to close. It appears the baker didn't know and the guy who took my call didn't communicate at all.
They apologized and gave me an oven Bannock for free but still charged me for the fried Bannock which they only gave me 10 pieces.
I took it to feed our youth at my work. A youth gave me the Bannock back because they took one bite at it was uncooked in the middle. Like it was very doughy in the middle as if the baker left it on the fryer for 2mins (proper Bannock making takes longer than that) the picture is at the bottom.
This is extremely unprofessional and fed my youth uncooked Bannock. As I've said me and my work will not order from here again.
Alexis Myran
-
May 06, 2023
I asked my mom to bring some Bannock Express back to Regina for me. I really enjoyed it!! I shared the berry bites and bannock with my coworkers. They all loved it. I'm always watching the Facebook page and wishing, can't wait to visit in person.
Brooklyn Mierau
-
January 22, 2023
Absolutely amazing food but extremely difficult to get as restaurant is often closed or out of ingredients.
Update: my coworker came in the day before and placed an order for the following day. She was given a pick up time. When she came in to pick it up she was turned away as there was no longer a record of it and the gentleman stated he didn't have the ingredients to complete an order for 4 people.
Cody Cooper
-
March 17, 2023
Had a company function planned for Friday at 10 am, called down on Tuesday placed the order and was told to pick it up at 9 am on Friday. Went to pick it up and was told they were behind because an issue in kitchen, but would have the order ready by 10, lady took my name and number down. At 12 I called about the status of the order, they had not even started the order because of another larger order.
They could have communicated that they were that far behind so we could have made other arrangements for our function.
If they can't take the 30 seconds to make a call to a paying customer to talk to them, they don't deserve the business.
Yes I did hang up on her, why would I take your "free dozen" when you didn't even make the first 3 dozen we ordered, and couldn't communicate about the order? Instead you left us high and dry at the last minute. That is terrible customer service.
Nammi Nguyen
-
March 01, 2022
Amazing bannock and burgers. Love supporting this place, the people are so kind! Very hefty and filling so come with an empty stomach!
Our Address
312 Avenue B S, Saskatoon, SK S7M 1M6, Canada
Ad 2
Ads Title
Claim Listing: Bannock Express
Please Login or Register an Account to Claim Listing
I was extremely disappointed yet again. I really do support our local businesses but after today I don't think me or my work will go to these folx again. I called them around 5pm (April 11) for 2 batches (12) Bannock and 1 batch (6) of gluten free. At first I was told that the baker was going to come back in 5mins (after the first call) then start the Bannock. - which was all good for us anyways, I was told it would be ready at 5:40pm. I called at 5:40pm and the guy told me the baker just arrived and was going to start baking then told me the gluten free option wasn't available anymore. 🙃 I pointed him out what he told me from the first call and the caller was gaslighting me saying the baker was out for an hour instead. I then called an hour later and was put on hold for 15mins. Then I hung up and I called them back 4 times and no one picked up. It was 7pm so I drove to the business and found out they were about to close. It appears the baker didn't know and the guy who took my call didn't communicate at all. They apologized and gave me an oven Bannock for free but still charged me for the fried Bannock which they only gave me 10 pieces. I took it to feed our youth at my work. A youth gave me the Bannock back because they took one bite at it was uncooked in the middle. Like it was very doughy in the middle as if the baker left it on the fryer for 2mins (proper Bannock making takes longer than that) the picture is at the bottom. This is extremely unprofessional and fed my youth uncooked Bannock. As I've said me and my work will not order from here again.
I asked my mom to bring some Bannock Express back to Regina for me. I really enjoyed it!! I shared the berry bites and bannock with my coworkers. They all loved it. I'm always watching the Facebook page and wishing, can't wait to visit in person.
Absolutely amazing food but extremely difficult to get as restaurant is often closed or out of ingredients. Update: my coworker came in the day before and placed an order for the following day. She was given a pick up time. When she came in to pick it up she was turned away as there was no longer a record of it and the gentleman stated he didn't have the ingredients to complete an order for 4 people.
Had a company function planned for Friday at 10 am, called down on Tuesday placed the order and was told to pick it up at 9 am on Friday. Went to pick it up and was told they were behind because an issue in kitchen, but would have the order ready by 10, lady took my name and number down. At 12 I called about the status of the order, they had not even started the order because of another larger order. They could have communicated that they were that far behind so we could have made other arrangements for our function. If they can't take the 30 seconds to make a call to a paying customer to talk to them, they don't deserve the business. Yes I did hang up on her, why would I take your "free dozen" when you didn't even make the first 3 dozen we ordered, and couldn't communicate about the order? Instead you left us high and dry at the last minute. That is terrible customer service.
Amazing bannock and burgers. Love supporting this place, the people are so kind! Very hefty and filling so come with an empty stomach!