They were very quick to respond to our needs. First they use a camera inside the drainage pipe to find out what the problem was, and we were able to see the roots of problem. They cleaned out the sewage line from the kitchen sink, and also from the sewage line all the way out to the street. The pipes have never been cleaner. The kitchen one did require some disassembly, but it was easy to fix. Very kind and professional, and they put down drop sheets to protect the floor. I would highly recommend them.
My water heater was having problems with only putting out a small amount of hot water before turning cold. Kim came right away after we got in touch with Mr. Rooter. He came multiple days trying to diagnose the problem, always on time, professional, and considerate of the fact that I couldn’t be home until after 4:00 every day because of work. Lorenz ended up coming to help figure out what was going on and found the problem. I appreciate the work they both put in, and was happy with the price at the end of it all, as they did not charge for all of the labour because it took quite a few days to fix.
I’m not usually one to leave a review but Mr.Rooter not only got me serviced on the same day I called but they were on time when they said they would be! Ryder was the plumber they sent and I cannot be happier with that choice! I had 2 other plumbers say they couldn’t help and honestly, he had me back in business in less than an hour!! Best part is, I found a new and honest plumber! 5 ⭐️
We had a fantastic experience with Kim at Mr Rooter. He came on a terribly icy day with prompt service. We had some unfortunate news where we had to replace our water heater. He pushed for us to get a great deal and we were able to use our warranty. We will definetely be using them again. Thank you from Kyle and Olivia!
Ryder was A++. He was friendly and professional. Took the time to listen to our issues and think about action plan. Everything was super smooth from first talking to receptionist to dealing with Ryder. Would highly recommend.
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